Shipping methods

You can choose from two delivery services of Zásilkovna - delivery to pick-up point and delivery to your address.

DPD delivers packages within the next business day. If the courier does not reach you at the address, it will try again the next working day. They will inform you about the delivery by SMS or e-mail. You will learn the one-hour interval when to expect a courier and access data to the DPD Kurýr web application. In it you will see how the courier is approaching, and how many addresses separate him from you. The DPD Kurýr in www.dpdkuryr.cz application will also allow you to: change the address or delivery date, in larger cities choose the delivery time in the morning (8.00-10.00), add a backup address (where the courier will go if it does not reach you at the original one), choose personal collection at a Pickup pickup point or postpone delivery by 10 days. If you have chosen to pay cash on delivery, you will pay the courier when receiving the package in cash or by card.

Express delivery services (Messenger, Liftago, etc.) deliver within 5 hours in Prague and the city’s vicinity. Contact our customer service by sending an email to info@giyou.cz to inquire about the express delivery method.

Collection in person is available by prior arrangement. For high-value items (over CZK 400,000) or wedding bouquets, collection in person is preferred unless otherwise agreed.

Collect your purchase at GIYOU GARDEN BOUTIQUE (Jungmann Square) or GIYOU GARDEN HOUSE (Malá Strana) in Prague. Any online order can be sent to your preferred store free of charge for collection.

How it works:

1. Shop online as usual.
2. At checkout, select “Personal handover / Collect in store”.
3. Your items will be prepared and sent to GIYOU GARDEN BOUTIQUE (Jungmann Square) or GIYOU GARDEN HOUSE (Malá Strana), according to your preference.
4. We will email you when your order arrives.
5. You can collect your order from the following day and within seven days of placing it.
6. Orders not collected within seven days will be returned.

If you purchase items with a longer delivery time, your order will be prepared and sent to your chosen store once the items are available. We will let you know when your order is ready for collection.

Deliveries to EU states and other European countriescan also be made by Česká pošta (Czech Post), typically using the international insured (valuable) letter or international insured (valuable) parcel services. Delivery time in Europe is 2–5 days (according to destination).

Deliveries to EU states and other European countries are made by Zásilkovna. The maximum parcel weight is 2 kg. Delivery time in Europe is 2–5 days (according to destination).

DHL Express allows you to quickly get the desired product. Option "on demand delivery". The shipping time of DHL Express is the average number of working days of shipping excluding the pick-up day and remote areas. The estimated time of delivery does not include the time of possible customs clearance of the shipment.