Frequently asked questions (FAQ)

Design and production as well comes form the Czech Republic. The design and all models are an exclusive work of GIYOU.  

The approximate height of flowers (silver and golden) is from 9 to 16 cm. The height of each flower (in cm) is given for each product in the SILVER FLOWERS or GOLDEN FLOWERS section. The weight for each type of silver flower is different and you can find it in the overview here. The weight of gold flowers (585/1000) is specified for each gold product in the GOLDEN FLOWERS or GOLDEN BOUQUETS section and also in the overview here.

The flowers of a wedding bouquets have a longer stem than individual flowers (approximately 16,5 cm) to better hold in the hand. 

All products listed on www.giyou.cz are available, unless explicitly stated otherwise. If you would like to order a substantial amount of a specific product, contact us at info@giyou.cz. Valuable goods (products valued in excess of 250,000 CZK/10.000 EUR (VAT included) can be only handed over in person. A different method of sale and hand-over of such products can be agreed. Time of delivery of golden flowers and bouquets is usually 2 weeks from ordering (we need additional time for the final treatment and preparation of gold products). And golden flowers with a fineness of 750/1000 (18kt) or a higher fineness must be made for you and will be delivered usually 3 weeks from ordering.

We produce flowers from yellow, white, or pink gold of 585/1000 fineness (14 kt). If you wish golden flowers with 750/1000 (18 kt) or 999/1000 (24 kt) fineness , we can produce them for you on request. The delivery time of the gold flowers 585/1000 fineness (14 kt) is approximately 2 weeks from ordering (we need additional time for the final treatment and preparation of the gold products for you). And flowers of 750/1000 (18 kt) or 999/1000 (24 kt) fineness must be made for you and the delivery time is approximately 3 weeks from ordering. Price and additional information are in the GOLDEN FLOWERS and GOLDEN BOUQUETS or in PRICE LIST OF GOLDEN FLOWERS section. 

All silver flowers are made from Sterling silver of 925/1000 fineness.  All golden flowers are made from gold of 585/1000 fineness (14 kt). If you wish golden flowers of 750/1000 (18 kt) or 999/1000 (24 kt) fineness, we can create them for you on request. Silver flowers have an additional finish (galvanization with silver of 999/1000 fineness). Flowers from white gold have a thin layer of platinum or rhodium (the process is known as “rhodium plating”). Information about additional finish (galvanization, rhodium plating) is provided for each product in the SILVER FLOWERS or GOLDEN FLOWERS section or in RECOMMENDED CARE section.

All flowers bear the manufacturer’s hallmark and hallmark of fineness. Silver flowers (with a weight of silver over 3 g) and golden flowers(with a weight of gold over 0.5 g) are also marked with the hallmark of the Assay Office according to the Assay Act of the Czech Republic. Flowers can bear also GIYOU’s mark. AND LILAC and the www.giyou.cz website are registered for activities with precious metals with the Assay Office of the Czech Republic under the Czech laws. The flowers can also be hallmarked with CCM, if required or a foreign purchaser would wish the CCM hallmark. The CCM hallmark is a designation according to The Convention on the Control and Marking of Articles of Precious Metals (Vienna, 1972). More information about hallmarks - here.

The hallmark control system is mandatory in the Czech Republic. Weight exceptions are for gold up to 0.5g, silver 3g (for CCM there are no weight exceptions). The hallmarks of the Czech Republic are recognized in the EU practically in all European countries, either on the basis of the Czech Republic's membership in the EU or because the hallmarking system of the Czech Republic is generally perceived as sufficiently independent and guaranteeing consumer protection. The flowers are always hallmarked with a production hallmark and a hallmark of fineness and if they are above the legal limit (gold 0.5g, silver 3g) they are additionally hallmarked by the Assay Office of the Czech Republic. The flowers can also be hallmarked with CCM, if required or a foreign purchaser would wish the CCM hallmark. CCM is a designation according to The Convention on the Control and Marking of Articles of Precious Metals (Vienna, 1972).

The www.giyou.cz website is the official online shop of the GIYOU brand. It is operated by company AND LILAC s.r.o., Czech Republic. We guarantee that all products purchased on the website are genuine. 

Certain flowers are made in unlimited amounts while others are strictly limited in terms of the amount produced. Information on limited production is provided with each product in the SILVER FLOWERS or GOLDEN FLOWERS section. The first type of flower of limited edition will be made in 2023.

You will receive an certificate and greeting card with each flower or bouquet.

Individual flowers and all bouquets are packaged in gift boxes. Learn more about gift packaging in the GIFTING AND BINDING section.

If you order fewer than ten (10) flowers, they will not be bound. If more than (10)  flowers, the bouquet can be bound if you wish but it is not necessary; the flowers look well unbound. Wedding bouquets are always bound. Bouquets are carefully bound using floristry supplies (fine wire, foam rubber, and florist tape) to make sure the bouquet retains a correct, nice shape. Please inform us whether you want your bouquet bound or not in the order form’s notes section. If you do not include this information we assume you are ordering your bouquet unbound. Binding flowers into bouquet does not (technically) create a special product (a bouquet), the product is still individual flowers (in a given amount and loosely tied into a bouquet).

If you would like to purchase more than 100 silver flowers or more than 20 golden flowers, please contact our customer service by calling +420-775-555-531 or sending an email to info@giyou.cz.

You can visit our showroom - information here or our store in Prague  - information here.

Yes, all prices of the products listed on the www.giyou.cz are final and include VAT. However, we are not responsible for customs duties, import taxes and similar fees payable by buyers. A brief overview of these fees for selected destinations can be found here.

You can choose from the bouquet menu (see the SILVER BOUQUETS section) or from section ROYAL FLOWERS. We offer different types of bouquets, divided by theme or type. Depending on the number of flowers we offer:  

• bouquets of 10 flowers
• bouquets of 20 flowers
• bouquets of 30 flowers
• bouquet Prague of 80 flowers.

Or you can create your own silver bouquet from the species and number of flowers you desire.

You can choose from the bouquet menu (see the GOLDEN BOUQUETS section) or from section ROYAL FLOWERS. We offer different types of bouquets, divided by theme or type. Depending on the number of flowers we offer:  

• golden bouquets of 5 flowers
• goldenbouquets of 10 flowers
• golden bouquets of 10, 20, 30 or 50 flowers in form of Royal flowers.

Or you can create your own golden bouquet from the species and number of flowers you desire.

You can purchase bouquets made from yellow, white or pink gold of 585/1000 fineness (or on request from yellow gold of 750/1000 or 999/1000 fineness).

Golden bouquets of 585/1000 fineness are usually delivered within 2 weeks of ordering and payment of the purchase price (we need additional time for the final treatment and preparation of the gold products for you). Golden bouquets from gold of 750/1000 or 999/1000 fineness are usually delivered within 3 weeks of ordering.

Price and additional information are in the GOLDEN FLOWERS and GOLDEN BOUQUETS.

Yes. Choose from silver flowers (SILVER FLOWERS) and golden flowers (GOLDEN FLOWERS) and create your own bouquet composed of a mix of silver and golden flowers. Some mixes of silver and golden flowers you will find also in section GOLDEN BOUQUETS.

Yes, you can create and order your own silver or gold bouquet from individual flowers of your choice. 

You can order your bouquet bound or unbound. We bind flowers from 10 to 50 flowers. Both versions have their benefits. Unbound bouquets look well and can be placed in a vase, for example, or arranged in any way you like. When bound, on the other hand, the flowers stick better together. It is a matter of preference. Please inform us whether you want your bouquet bound or not in the order’s notes section. If you do not include this information we assume you are ordering your bouquet unbound.

Bouquets are carefully bound using floristry supplies (fine wire, foam rubber, and florist tape). Naturally, the binding can be loosened at any time and the bouquet used unbound. Wedding bouquets are always sold bound (see the wedding bouquets section below).

Binding flowers into bouquets does not (technically) create a special product (a bouquet), the product is still individual flowers (in a given amount and loosely tied into a bouquet).

Wedding bouquets are always arranged in consultation with the customer. Please, contact our customer department by calling +420-775-555-531 or sending an email to info@giyou.cz. Order confirmations, sent by our information system, merely confirm that the product in question was reserved. If you order a wedding bouquet, a consultation is necessary to create a specific bouquet according to your wishes. Wedding bouquets are bespoke products and cannot be returned. This does not affect your right to make a complaint regarding defective goods.

a) Fixed type of wedding bouquet
You can select a fixed type (cannot be changed) of wedding bouquet from the menu (see the WEDDING BOUQUETS section): There are multiple versions of each wedding bouquet. Wedding bouquets differ by the number of flowers:  

• wedding bouquet of 15 flowers
• wedding bouquet of 30 flowers.

b) Custom wedding bouquet
You can also order a custom bouquet featuring a different kind of flowers. If you are interested in purchasing a custom wedding bouquet, please contact us by calling +420-775-555-531 or sending an email to info@giyou.cz. 

The price of wedding bouquets includes all consultations, additional live plants, and binding. Silver flowers included in the wedding bouquet can but do not need to be accompanied with suitable live plants. You can consult us on their selection as well.

Plants of an appropriate colour and with small flowers are a suitable choice, especially those which can last long. In our experience, babe’s breath (Gysophila paniculata) of various kinds and colours is quite suited for this purpose. You can consult us on your choice of additional live plants. Not all live plants are appropriate. Choice is also limited by availability and seasonality.

For non-personal delivery of wedding bouquet, it is necessary to choose such accompanying flowers, which are suitable for the agreed manner of delivery (generally, fresh flowers will not be suitable).

Please contact our customer service by calling +420-775-555-531 or sending an email to info@giyou.cz to consult us on the specific version of your custom wedding bouquet. You can order your custom wedding bouquet after the consultation (15 flowers at minimum, 50 at maximum). In our experience, wedding bouquets of fewer than 15 flowers are not suitable. On the other hand, bouquets containing up to 50 flowers are quite lovely.

Yes, but order confirmations, sent by our information system, merely confirm that the product in question was reserved. Please contact our customer department by calling +420-775-555-531 or sending an email to info@giyou.cz to consult us and create a specific wedding bouquet according to your wishes.

Wedding bouquets are always sold bound. Wedding bouquets are carefully bound using floristry supplies (fine wire, foam rubber, and florist tape). Naturally, the binding can be loosened at any time and the bouquet used unbound. Silver flowers of a wedding bouquet have a longer stem than individual flowers (approximately 16,5 cm) to better hold in the hand.

Binding flowers into wedding bouquets does not (technically) create a special product (a wedding bouquet), the product is still individual flowers (in a given amount and tied into a wedding bouquet).

After your wedding, the wedding bouquet becomes your keepsake. Once certain amount of time passes, you can remove any live flowers (if they were included) and place the bound or unbound bouquet in a vase or elsewhere. Dry flowers can be left in the bouquet for several years.

Wedding bouquets can be made from yellow or white gold of 585/1000 fineness or higher fineness. Golden wedding bouquets of 585/1000 fineness are usually delivered within 2 weeks of ordering. Golden wedding bouquets of 750/1000 or 999/1000 gold are usually delivered within 3 weeks of ordering. Price and additional information are in the GOLDEN FLOWERS and GOLDEN BOUQUETS or in PRICE LIST OF GOLDEN FLOWERS section.

We deliver wedding bouquets especially by personal hand-over. But it is also possible to arrange another method of delivery, in particular for delivery outside the Czech Republic. 

For non-personal delivery, it is necessary to choose such accompanying flowers of the wedding bouquet, which are suitable for the agreed manner of delivery (generally, fresh flowers will not be suitable).

Please, describe your vision to us in detail as soon as possible so that we can make your bespoke flower or bouquet. We will get back to you within two weeks with a draft agreement, estimate, and production time. Our designers can create a unique flower/bouquet or similar products just for you. If you wish golden flowers with fineness 750/1000 (18kt), we can also create them for you on request. Please, contact our customer service department by calling +420-775-555-531 or sending an email to info@giyou.cz.

We will give you an estimation within two weeks of receiving your detailed information on the requested product.

We adjust products sold in our business gift range. We offer a limited edition of specially made business gifts. Learn more about business gifts in the CUSTOMISATION AND BESPOKE section.

We also customise our listed products for the purpose of various social, art, scientific, business, or other achievements and awards. Learn more about such gifts in the CUSTOMISATION AND BESPOKE section.

We would love to help you make your selection or answer your questions. Please, contact our customer service by calling +420-775-555-531 or sending an email to info@giyou.cz.

Please, contact our customer service by calling +420-775-555-531 or sending an email to info@giyou.cz.

Products of value in excess of 250,000 CZK/10.000 EUR (VAT included) can be received only in your presence. Other delivery methods can be agreed for sale and delivery of such goods. Order confirmations in excess of 250,000 CZK/10.000 EUR (VAT included) sent by the information system merely confirm that the product in question was reserved. 

Yes, all flowers and bouquets will be placed in a gift box. For more information on packaging see the GIFTING AND BINDING section.

With each flower or bouquet, we include an certificate and a gift card you can fill in or sign. If you would like us to fill in the gift card, instruct us to do so in the order form’s notes section (provide information on the text, the recipient’s name, etc.).

No. The customer who placed the order will receive the invoice by email.

Information on methods of shipping in Czech Republic adn other countries are listed on www.giyou.cz in the SHIPPING METHODS section on www.giyou.cz.

Goods purchased on the website can be shipped to locations in Czech Republic, most countries in Europe and other countries. You will find the list of delivery countries in the SHIPPING METHODS section. The list of delivery countries can change. In case of requested delivery outside the list od delivery countries, please contact customer support by calling +420-775-555-531 or sending an email to info@giyou.cz to determine if shipping to your destination is possible. Any delivery address not included in our list of delivery countries will be rejected and the processing of your order will not be completed.

No. The customer who placed the order will receive the invoice by email. Please see SHIPPING METHODS section.

It is not possible to deliver parcels to a P.O. box. All goods are delivered to their recipients in person and cannot be left in a mail box.

Yes, we can deliver ordered goods to your hotel. Please, include the hotel’s name and address, as well as the time of your stay, in the order form’s notes section.

Information on payment methods is provided in the PAYMENT METHODS section

If you wish to return goods purchased on www.giyou.cz, you can do so on  www.giyou.cz  at any time but within 30 days at the latest. For the procedure of returning purchased goods please see the RETURNS AND EXCHANGES section.

Yes. It is not possible to return wedding bouquets and flowers made or customised at your request and other bespoke products (article 9 of our terms and conditions). You also cannot return goods purchased in your physical presence, outside the online store www.giyou.cz. This does not affect your right to make a complaint regarding defective goods.

We do our best to refund customers as soon as possible. You should receive your purchase amount within 14 days of us receiving the returned goods.

Yes. If the goods are defective and under warranty (24), you can primarily request them to be repaired or exchanged, or withdraw from the contract. You can read about the terms of our warranty against defects and making a complaint in our general terms and conditions (especially article 12). Learn more about making complaints about your goods in the RETURNS AND EXCHANGES section.

You can receive personal assistance with purchases by calling +420-775-555-531 or sending an email to info@giyou.cz. Goods of your choice will be quickly delivered to any location in Czech Republic.

The service can be used by anyone who bears a diplomatic or service passport and is a foreign mission member.

We do our best to refund customers as soon as possible. You should receive your purchase amount within 14 days of us receiving the returned goods.If you are interested in VAT-free shopping, you need to present a VAT exemption certificate, filled in and stamped by the relevant office and body of your host country. The reverse must contain the number of your order and the VAT-free price, or the order’s itemisation. The certificate cannot be older than 7 days. You also need to have a diplomatic/service passport. You only need to send us a copy of your diplomatic passport once; we will save it with your registration form. Once you contact us we will provide you with an order placement manual, as well as the required documents.

YIf you are a tourist with a permanent residence in a non-EU Member State, you are entitled to receive a refund on the value added tax you paid for goods bought in and exported from the EU. When exporting goods from the European Union you are entitled to receive a VAT refund, as early as at the airport or for example at any Global Blue office; you do not need to go back to the seller.

The service can be used by anyone who bears a diplomatic or service passport and is a foreign mission member. The standard VAT we will charge with GIYOU products is 21%. 

The terms are subject to change as per legal and tax regulations. Current conditions will be provided to you by customer service by calling +420-775-555-531 or sending an email to info@giyou.cz.

We provides a complete statutory warranty against any production and material defects of genuine GIYOU products purchased in the company’s own shops or online stores. You can read the warranty terms in our general terms and conditions (article 12), available on www.giyou.cz at any time.

The warranty covers defects not caused by an accident or wrong use, regular wear and tear, modifications, attempted repairs, negligence, or failure to comply with our  special instructions regarding product maintenance. The warranty service is provided free of charge.

The warranty period is 24 (twenty-four) months of the receipt of goods.

Keep your invoice or receipt as a proof of purchase. If you decide to make a warranty claim regarding any online purchase, you must provide us the invoice or delivery note.

We reserve the right to, at our discretion, at any time make any changes or amendments to the warranty terms, to be effective in the future. Warranty does not affect your statutory rights.

Information about the recommended care for GIYOU products can be found in the CARE AND MAINTENANCE section.